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Help Desk/Frequently Asked Questions

Booking & Payment Enquiries


How do I register for the conference?
How do I pay?
When should I pay for the conference?
What is the booking confirmation process?
What happens if I have to cancel?
Can I send a colleague in my place?
Can I share my place at the conference?
Can I register for the conference or a workshop at the conference venue?
I have two discounts I would like to use to register; can I use both of them?
How do I find the brochure code?
What happens if the conference is cancelled?
I cannot make the date of the conference, can I still purchase the speaker presentations?

Enquiries About The Venue & The Conference Day


How do I get to the venue?
Are all meals and refreshments included?
What about accommodation?
What should I wear?
What do I need to bring with me?
What if I have special requirements?
What happens if there is a venue change?
How many attendees will be at the conference?
What happens if a speaker cannot attend?
What conference materials will be made available on the day?
When will I receive the conference materials?
Are all of the presentations available on the web?
Will I receive a copy of the delegate list?

General Enquiries


Who can I speak to for more information on each conference?
Will I receive any information from you in the post?
Will I receive emails from you?
How do I register for a press pass?
How can I give you my feedback?
Any other questions?

Booking & Payment Enquiries

How do I register for the conference?

There are 5 easy ways to register for the conference:
1. Online Here
2. Phone +44 (0)20 3479 2299 (Please note that all calls are recorded for training and monitoring purposes)
3. Fax the booking form to + 44 (0) 207 117 1777
4. Post the booking for to Global Insight Conferences Ltd, 5-11 Lavington Street, London SE1 0NZ
5. Email Global Insight Conferences on bookings@prsocialmediaconference.com

The easiest way to register is by using our secure online booking service with a credit or debit card. Alternatively, you can pay by bank transfer, cheque or you can ask to be invoiced. You can do all of these online here or by downloading the booking form here and posting it to Global Insight Conferences Ltd, 5-11 Lavington Street, London SE1 0NZ or in any of the ways listed above.

If you do book offline (i.e. by sending the booking form by fax or post), please do quote your booking code, which can be found on your booking form.

How do I pay?

Cards: We accept Visa, MasterCard, Maestro, Solo and American Express. To pay via American Express, please call our accounts team on +44 (0)20 3479 2299 as payments via American Express cannot be accepted via the online booking system. Please also note there is a 3% booking fee to use American Express cards.

Cheques: These should be drawn on a UK bank account and made payable to: Global Insight Conferences Ltd and posted with the booking form to Global Insight Conference, 5-11 Lavington Street, London SE1 0NZ. Please state your reference and name on the reverse.

Bank Transfer: To make a bank transfer please call +44 (0)20 3479 2299 for details.

You can also ask to be invoiced. If your company uses Purchase Order Numbers, please include this on your booking form.

When should I pay for the conference?

Payment is due as soon as you register for the conference. All orders placed on our online booking pages, by email, on the brochure’s booking form or over the telephone will all be followed up with an official booking confirmation email. Full payment is a requirement of entry into the event and you will be asked to guarantee your payment with a credit card to enter the conference rooms if you have not paid before the date of the conference. Should you fail to pay an invoice or do not attend the conference, you still remain liable for the sums due.

What is the booking confirmation process?

1. Placing your order: Payment is due on registering for the conference. Once you have registered for the event (online, via the telephone, via email or by filling in the booking form), you will receive your booking confirmation email and invoice within a few hours. A receipt of booking email confirmation from us constitutes a legally-binding contract and if after one working day you have not received your order confirmation, please call our Customer Services team on +44 (0)20 3479 2299 as there may be a problem with your booking.
2. Payment must now be received and cleared in full. Please see the relevant sections above for further information on how to pay.
3. Final confirmation: Once we have received payment in full, you will be sent your delegate joining instructions (including venue information, map etc).

What happens if I have to cancel?

If you are unable to attend the conference, you are welcome to send a substitute delegate instead. Simply notify Global Insight Conferences of the new name, job title and contact details at bookings@prsocialmediaconference.com.

Cancellations received in writing at least 40 working days before the conference date will receive a full refund, minus an administration charge of £149 +VAT.

Cancellations received in writing on or after 40 working days before the conference date cannot be refunded and full payment is still due although a replacement delegate will always be welcome. This is due to the way in which we are charged by our suppliers as during this final month, most of the costs have already been incurred by the organisers. Global Insight Conferences Ltd cannot reimburse any travel, accommodation or other expenses under any circumstances.

Can I send a colleague in my place?

We are happy to make a substitution for you at no extra charge. Please send the name, job title and full contact details for the person attending in your place. Please note, however, that substitutions made on the day of the conference itself are at the discretion of the organisers.

Can I share my place at the conference?

Two or more delegates may not ‘share’ a place at the conference. Please make separate bookings for each delegate.

Can I register for the conference or a workshop at the conference venue?

Yes, you may register on to the conference itself or any separately-bookable workshops onsite, our registration personnel will be happy to help you. We will need a credit or debit card guarantee for any bookings made on the day.

I have two discounts I would like to use to register; can I use both of them?

No, we do not combine discounts but we will honour the best discount for you.

How do I find the brochure code?

Your brochure code can be found on the top right hand corner of your booking form.

What happens if the conference is cancelled?

Global Insight Conferences Ltd will assume no liability in the event that this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, terrorist alert, fire, strike, extreme weather or other emergency.
In the unlikely event that Global Insight Conferences cancels the conference, you will receive a full refund. However, Global Insight Conferences Ltd cannot reimburse any travel, accommodation or other expenses under any circumstances.

I cannot make the date of the conference, can I still purchase the speaker presentations?

Yes, please call +44(0)20 3479 2299 or email info@globalinsightconferences.com to purchase these. The distribution of presentation materials is subject to the speakers’ permission and are usually made available one week after the conference date.

Enquiries About The Venue & The Conference Day

How do I get to the venue?

Venue details can be found www.prsocialmediaconference.com/venue

What about accommodation?

The cost of overnight accommodation or any travel is not included in your registration fee.

Are all meals and refreshments included?

Yes, all refreshments and lunch is included. Please email info@prsocialmediaconference.com if you have any special dietary requirements, other than vegetarian, which is included as standard. Please see the conference programme for specific timings for the refreshments and networking breaks.

What should I wear?

The dress code is business casual.

What do I need to bring with me?

Please bring your booking confirmation with you to the conference. We do not issue tickets for entry so your registration. You may find that having lots of business cards with you for the networking sessions is also helpful.

What if I have special requirements?

If you have any particular requirements, disabilities, access, or any other needs we should be aware of, please do let us know when you register for the event. Alternatively, please email info@prsocialmediaconference.com.

What happens if there is a venue change?

Very occasionally, we may have to change the venue of the conference due to refurbishments or issues with the venue itself. Should this happen, you will be personally notified and sent all of the relevant information for the new venue. Our conference website will also be kept up-to-date of any changes.

How many attendees will be at the conference?

This does vary, so please ask our Customer Service team onsite.

What happens if a speaker cannot attend?

Conferences are organised many months in advance of the conference itself and as the date of the conference approaches, sometimes we may need to make substitutions, alterations or cancellations of the speakers and/or topics. This is due to speakers being unable to attend for personal or business reasons and whilst we make every effort to find a direct replacement, sometimes this is not possible within the timeframes we are given and in order to allow any replacement speaker to sufficiently prepare a quality presentation. Global Insight Conferences Ltd reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be regularly updated on the individual event sites.

What conference materials will be made available on the day?

On the day of the conference, you will receive a documentation pack with the updated agenda, delegate list, venue information and the speaker biographies, as well as sheets for your notes. The actual presentations will not be printed in the documentation pack as speakers often wish to update their presentations following questions and debates on the day itself and so will generally request that we publish the presentation after the conference. The presentations will be made available one week after the event from the password protected area of the conference website and will remain up there for six months. Please note that not all speakers provide us with a presentation and that not all speakers will give permission for their presentations to be distributed.

When will I receive the conference materials?

Your conference documentation pack will be given to you when you register on the day of the conference. The speaker presentations themselves will be made available to all attendees one week after the conference.

Are all of the presentations available on the web?

We ask all of our speakers for permission to publish their presentations on the password protected area of the website for you to download post-event. Not all of our speakers give us permission to do so, or indeed prepare written presentations. What we are legally permitted to publish online will be made available to you as soon as the speakers have released their updated versions. This tends to be within one week of the conference itself and your private password will allow you access to the site for you to download at your leisure.

Will I receive a copy of the delegate list?

For networking purposes, the delegate list will be released on the day of the conference.

General Enquiries

Who can I speak to for more information on each conference?

Please call our customers services team on +44 (0)20 3479 2299.

Will I receive any information from you in the post?

We will endeavour to keep you informed about upcoming conferences by sending you invitations in the post. If your contact details change, please email database@globalinsightconferences.com.

Will I receive emails from you?

If you have opted-in to e-mail communication with Global Insight Conferences Ltd you will receive related market information and advanced notification of related conferences.

How do I register for a press pass?

Due to privacy and confidentiality issues, press passes are not available at our conferences, except under exceptional circumstances. To enquire about any potential press pass, please email the marketing team on press@prsocialmediaconference.com.

How can I give you my feedback?

We actively seek your feedback on your experience of the day. Our onsite questionnaires are relatively comprehensive and do cover most aspects of the day. Alternatively, please do call our customer services team on +44(0)20 3479 2299 or email your feedback to them at info@prsocialmediaconference.com.

Any other questions?

Please do not hesitate to email our customer services team at info@prsocialmediaconference.com who will respond to you promptly.